Job Description
Join TechSolutions Inc. as a Remote Part-Time Customer Support Specialist and become part of our dynamic team dedicated to delivering exceptional service. This urgent 100% remote position offers flexible hours while supporting our growing client base. We're seeking empathetic communicators with a passion for problem-solving to join our award-winning support team.
Enjoy the freedom of working from anywhere in Ohio while contributing to innovative tech solutions. Our collaborative culture values work-life balance, and we provide comprehensive training to ensure your success. Apply today to start your flexible career journey with a company that invests in its people.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Troubleshoot technical issues and provide step-by-step resolutions
- Document customer interactions and maintain detailed case records
- Collaborate with cross-functional teams to resolve complex problems
- Identify trends in customer feedback to improve service quality
- Meet monthly performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software and ticketing systems (e.g., Zendesk)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Self-motivated with reliable home office setup
- Available to work 20-30 hours per week with flexible scheduling
- Must be legally authorized to work in the United States