Job Description
Join GlobalConnect Solutions as a Remote Part-Time Customer Support Specialist and become the voice of innovation! We're seeking empathetic tech-savvy professionals to deliver exceptional customer experiences from the comfort of your Jacksonville home. Enjoy flexible hours while supporting our growing client base with cutting-edge solutions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases in CRM system with precision and attention to detail
- Collaborate with technical teams to troubleshoot complex product issues
- Maintain product knowledge through continuous training modules
- Identify upsell opportunities during customer interactions
- Meet weekly KPIs for response time and resolution efficiency
Qualifications
- High school diploma; associate degree preferred
- 1+ years customer service experience in remote environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Available 20-25 hours/week with flexible scheduling