Job Description
Join our dynamic team as a Remote Part-Time Customer Support Specialist! TechSolutions Inc. is seeking a tech-savvy and empathetic professional to deliver exceptional customer experiences from the comfort of your home in Charlotte, NC. This flexible 20-hour/week role offers the perfect blend of remote work and professional growth. We provide comprehensive training, cutting-edge tools, and a supportive virtual environment. If you're passionate about problem-solving and thrive in a remote setting, apply today to become an integral part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document interactions accurately in CRM systems and escalate complex issues
- Collaborate with technical teams to troubleshoot software/hardware issues
- Conduct follow-ups to ensure resolution and gather feedback
- Maintain product knowledge through continuous training modules
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma; associate degree preferred
- 1+ years customer support experience in remote/virtual environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Reliable high-speed internet and quiet home office setup
- Available 20 hours/week with flexible scheduling options