Job Description
Join TechHire Solutions' dynamic team as a Remote Part-Time Customer Support Specialist! We're urgently hiring passionate individuals in Detroit, IL to deliver exceptional customer experiences with flexible hours. This role is perfect for tech-savvy communicators who thrive in remote environments. Enjoy competitive pay, comprehensive training, and a supportive virtual workspace. Apply now to be part of our mission to redefine customer service excellence!
Responsibilities
- Respond to customer inquiries via chat, email, and phone with empathy and professionalism
- Resolve technical issues, billing concerns, and product questions efficiently
- Document interactions accurately in CRM systems for seamless team collaboration
- Identify opportunities to upsell products and services based on customer needs
- Maintain high customer satisfaction scores and response time targets
- Collaborate with cross-functional teams to improve support processes
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer support or technical assistance role
- Proficient in CRM software (e.g., Zendesk, Salesforce) and communication tools
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable internet connection and quiet home office setup
- Ability to work independently with minimal supervision