Job Description
Join our award-winning remote team as a Part-Time Customer Support Specialist! We're seeking tech-savvy individuals in Pennsylvania to deliver exceptional customer experiences from the comfort of your home. This flexible 25-hour/week role offers competitive pay, comprehensive training, and growth opportunities within a supportive virtual environment. No commute, no office politics – just impactful remote work that values your expertise and work-life balance.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with 95%+ satisfaction rate
- Resolve technical issues for SaaS products using diagnostic tools and CRM systems
- Document interactions and maintain detailed case histories in Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to knowledge base articles and process improvement initiatives
- Meet weekly performance metrics including response time and resolution rate
Qualifications
- 1+ years customer support experience in remote or hybrid setting
- Proficiency with Zendesk, Freshdesk, or similar support platforms
- Strong written communication skills with excellent grammar
- Ability to troubleshoot basic technical issues independently
- High-speed internet connection and quiet home office setup
- Available 25 hours/week with schedule flexibility (evening/weekend availability required)
- Associate degree or equivalent professional certification