Job Description
Join TechConnect Solutions as a Remote Part-Time Customer Support Specialist and revolutionize your work-life balance! We're seeking tech-savvy professionals in San Antonio to deliver exceptional customer service from the comfort of their homes. Enjoy 100% remote flexibility with 25-30 weekly hours while supporting our cutting-edge SaaS platform. This role offers competitive compensation, comprehensive training, and opportunities for growth in a dynamic virtual environment. Perfect for students, parents, or career changers seeking autonomy without compromising on impact.
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Document cases in CRM systems and escalate complex issues to Tier 2 support
- Collaborate with cross-functional teams to improve support workflows
- Contribute to knowledge base creation and maintenance
- Monitor support channels during assigned shifts (evening/weekend availability required)
- Analyze customer feedback to identify product improvement opportunities
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision