Job Description
We are seeking a dedicated Remote Part-Time Customer Support Specialist to join our growing team in Louisville, KY. This role offers the perfect opportunity to work from the comfort of your home with flexible hours that fit your lifestyle.
As a vital link between our clients and our technical team, you will handle inquiries, resolve issues, and ensure a seamless remote experience. We value professionalism, adaptability, and a strong work ethic.
Why Apply?
- 100% Remote Work Environment
- Flexible Scheduling Options
- Competitive Hourly Pay
- Professional Development Opportunities
Responsibilities
- Provide high-quality remote customer support via email, chat, and phone channels.
- Troubleshoot technical issues for clients and guide them through solutions.
- Manage and prioritize incoming support tickets in our CRM system.
- Document customer interactions and resolutions in our knowledge base.
- Collaborate with the Louisville-based operations team to ensure consistent service standards.
- Identify recurring issues and suggest process improvements to management.
Qualifications
- High school diploma or equivalent; Associate degree in a related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Must have a dedicated home office setup with a reliable high-speed internet connection.
- Strong written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite and basic computer troubleshooting.