Job Description
Are you looking for a work from home opportunity in the heart of the USA? Apex Digital Solutions is currently hiring a Remote Part-Time Customer Support Specialist in New York.
We are a dynamic US-based company dedicated to delivering exceptional digital experiences. We are looking for self-motivated individuals who want to balance their professional growth with the flexibility of part-time jobs. If you are based in New York and thrive in a remote environment, we want to hear from you.
Responsibilities
- Resolve Inquiries: Provide professional and timely support to customers via email, chat, and phone.
- Troubleshoot: Diagnose technical issues and guide users through solutions efficiently.
- Manage Records: Log all customer interactions accurately in our CRM system.
- Feedback Loop: Communicate common user feedback to the product team to drive improvements.
- Team Collaboration: Participate in daily stand-ups and collaborate with remote team members.
- Adherence: Follow all company policies and remote work protocols strictly.
Qualifications
- Location: Must be based in the United States (New York preferred).
- Experience: Previous customer service or tech support experience is a plus.
- Skills: Strong written and verbal communication skills in English.
- Tools: Proficiency with MS Office and remote collaboration tools.
- Availability: Able to work 20-25 hours per week, including some evenings or weekends.