Job Description
We are Urgently Hiring Remote Customer Support Specialists for our Night Shift team! If you are looking for a stable, high-paying opportunity with a company that values your time and comfort, this is the perfect role for you. We provide all necessary equipment, so you can focus on delivering excellent service without worrying about hardware costs.
Our Tampa, FL-based team operates on a night shift schedule, offering a peaceful work environment away from the daytime rush. Join us and enjoy the flexibility of working from home while earning a competitive hourly rate.
Responsibilities
- Manage a high volume of inbound and outbound communications via phone, email, and chat.
- Provide accurate technical troubleshooting and product support to customers.
- Document all customer interactions and resolutions accurately in the CRM system.
- Assist customers with account inquiries, billing, and service requests.
- Collaborate with the team to identify trends and improve service quality.
- Adhere to all company policies, procedures, and performance metrics.
- Maintain a professional and positive demeanor during night shifts.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable high-speed internet connection (Minimum 25 Mbps upload/download).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of at least 40 WPM.
- Ability to work independently with minimal supervision.
- Previous customer service experience is a plus but not mandatory.