Job Description
Join Our Elite Remote Team in North Carolina!
Are you looking for a flexible work from home opportunity that fits your lifestyle? Horizon Virtual Solutions is currently hiring dedicated Part-Time Customer Support Specialists. We provide a fully remote environment with all necessary equipment provided upon employment.
As a part of our growing team, you will play a crucial role in ensuring our clients receive top-tier service from the comfort of their homes. We prioritize work-life balance and offer competitive pay for qualified candidates.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve product or service issues efficiently while adhering to company protocols.
- Input and update customer data into our CRM systems with 100% accuracy.
- Collaborate with team leads to meet daily performance and quality assurance metrics.
- Document customer feedback and relay important trends to management.
- Assist in the onboarding process for new remote team members.
Qualifications
- High school diploma or equivalent (GED).
- Reliable high-speed internet connection and a modern computer (Laptop or Desktop).
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Previous experience in customer service or remote work is a plus.