Job Description
Join TechSolve Inc. as a Remote Part-Time Technical Support Specialist and deliver exceptional service to clients across Houston, TX and North Carolina. We provide all necessary equipment, including laptops, headsets, and software licenses, ensuring you have everything to succeed in a fully remote role. This flexible position (20-25 hours/week) offers competitive pay and the opportunity to work from home while supporting cutting-edge technology solutions. Ideal for candidates seeking work-life balance without compromising career growth.
Responsibilities
- Provide remote technical support via phone, chat, and email for clients in Houston, TX and North Carolina
- Diagnose and resolve hardware/software issues using provided diagnostic tools
- Document troubleshooting steps and client interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Conduct remote system installations and configurations for new clients
- Train clients on new technologies and best practices
- Maintain accurate records of service tickets and resolutions
Qualifications
- High school diploma or equivalent; technical certification preferred (A+, Network+)
- 1+ years of remote IT support or helpdesk experience
- Proficiency with Windows, macOS, and cloud-based platforms
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection at home
- Must reside in Houston, TX or North Carolina