Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and experience the future of work! We provide top-tier equipment and offer competitive weekly pay for exceptional talent. Enjoy the flexibility of remote work while supporting cutting-edge technology for Fortune 500 clients. Our Austin-based team fosters innovation, growth, and work-life balance. Immediate openings available!
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues for enterprise clients
- Document cases in CRM systems with detailed resolution notes
- Collaborate with cross-functional teams on complex infrastructure projects
- Train end-users on new systems and security protocols
- Monitor ticket queues with 15-minute SLA response time
Qualifications
- 3+ years of enterprise-level technical support experience
- Expertise in Windows/macOS, networking, and cloud platforms
- CompTIA A+/Network+ or equivalent certifications required
- Exceptional written and verbal communication skills
- Proven ability to troubleshoot complex technical issues independently
- Experience with ticketing systems (ServiceNow, Jira)
- Strong attention to detail and problem-solving abilities