Job Description
Are you a tech-savvy professional looking for a flexible part-time opportunity in Memphis, TN or the surrounding Ohio area? Apex Digital Solutions is expanding our remote workforce and seeking a dedicated Technical Support Specialist to join our high-performance team. In this role, you will provide critical technical assistance to clients, ensuring seamless operations from the comfort of your home.
We are looking for individuals who are self-motivated, detail-oriented, and passionate about delivering exceptional customer service. Whether you are based in Memphis or anywhere in the nation, this position offers the perfect blend of remote flexibility and professional growth.
Responsibilities
- Provide remote technical support to clients via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and update customer tickets using our CRM system.
- Document technical procedures and resolutions for the knowledge base.
- Collaborate with senior engineers to resolve complex technical escalations.
- Conduct regular follow-ups with clients to ensure satisfaction.
Qualifications
- High school diploma or GED required; Associate degree in IT or related field preferred.
- Proven experience in a help desk or customer support role.
- Familiarity with Windows and macOS operating systems.
- Strong written and verbal communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet connection and a dedicated workspace.