Job Description
Are you a tech-savvy problem solver looking for a flexible opportunity with premium benefits? Apex Digital Solutions is seeking a dedicated Technical Support Specialist to join our night shift team. We are proud to offer a fully remote position based in the Charlotte, NC area, complete with state-of-the-art equipment provided directly to you.
Join a high-performing team where your technical expertise makes a real impact. We prioritize work-life balance and provide all the tools you need to succeed, including the latest laptops, noise-canceling headsets, and ergonomic accessories. If you thrive in the evening hours and enjoy helping others, we want to hear from you.
Why Join Us?
- Equipment Provided: We supply a high-performance MacBook Pro, 27-inch monitor, and top-tier peripherals.
- Remote Flexibility: Work from the comfort of your home in Charlotte, NC.
- Night Shift Advantage: Enjoy a quiet work environment and a competitive schedule.
Your Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during night shifts.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Guide customers through technical processes and provide clear, jargon-free explanations.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Identify recurring issues and suggest process improvements to the support team.
- Stay updated on product knowledge and technical documentation.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification is a plus.
- 1-3 years of experience in technical support, customer service, or help desk roles.
- Strong troubleshooting skills for Windows, macOS, and mobile devices.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively during night hours.
- Proficiency in using ticketing systems and remote support tools.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during night shifts.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document all interactions and resolutions in our CRM system accurately and efficiently.
- Guide customers through technical processes and provide clear, jargon-free explanations.
- Collaborate with the day shift team to ensure seamless workflow continuity.
- Identify recurring issues and suggest process improvements to the support team.
- Stay updated on product knowledge and technical documentation.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification is a plus.
- 1-3 years of experience in technical support, customer service, or help desk roles.
- Strong troubleshooting skills for Windows, macOS, and mobile devices.
- Excellent verbal and written communication skills.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work independently and manage time effectively during night hours.
- Proficiency in using ticketing systems and remote support tools.