Job Description
Join our innovative healthcare team as a Remote Scheduling Coordinator and transform patient experiences through seamless appointment management. We're seeking a detail-oriented professional to optimize our scheduling operations while enjoying the flexibility of remote work. You'll be the backbone of our patient access team, ensuring timely care coordination across our Fresno-based network.
HealthConnect Solutions offers a collaborative virtual environment with competitive benefits, including medical/dental/vision insurance, 401(k) matching, and professional development stipends. This hybrid role combines remote work flexibility with quarterly in-person team-building events at our Fresno headquarters.
Responsibilities
- Coordinate complex multi-specialty patient appointments across 15+ provider locations
- Optimize provider schedules using Epic EMR scheduling tools to maximize daily efficiency
- Handle high-volume call center inquiries (50+ calls/day) with exceptional customer service
- Resolve scheduling conflicts and communicate changes proactively to patients and providers
- Maintain accurate appointment data and generate utilization reports for leadership
- Collaborate with billing department to verify insurance coverage pre-appointment
- Train new schedulers on department protocols and technology systems
Qualifications
- 3+ years' experience in healthcare scheduling or medical office coordination
- Proficiency in Epic EMR scheduling modules and Microsoft Office Suite
- Exceptional communication skills with demonstrated conflict resolution abilities
- Strong organizational skills with ability to manage competing priorities
- High school diploma or equivalent; associate's degree preferred
- Experience working in remote or hybrid work environments
- Familiarity with HIPAA compliance protocols and patient privacy regulations
- Spanish bilingual certification strongly preferred