Job Description
Join our innovative healthcare team as a Remote Scheduling Coordinator and transform patient access to care. We're seeking a detail-oriented professional to orchestrate seamless appointment workflows while supporting our mission to deliver exceptional service from the comfort of your home office. This fully remote role offers the flexibility to balance work and life while making a tangible impact in Lexington's healthcare landscape.
As a cornerstone of our operations, you'll collaborate with providers, patients, and clinical staff to optimize scheduling efficiency. Our ideal candidate thrives in a fast-paced environment, leverages technology to solve challenges, and embodies our commitment to patient-centered care. Enjoy competitive benefits including comprehensive health insurance, 401(k) matching, and professional development opportunities.
Responsibilities
- Manage complex appointment scheduling across multiple provider specialties using Epic EMR system
- Coordinate patient intake processes, including insurance verification and pre-authorization requirements
- Synchronize cross-departmental calendars to optimize provider utilization and minimize patient wait times
- Resolve scheduling conflicts through proactive communication with clinical and administrative teams
- Maintain accurate patient records and documentation while ensuring HIPAA compliance
- Analyze scheduling metrics to identify efficiency improvements and implement process enhancements
- Provide exceptional patient support via phone and digital communication channels
Qualifications
- Minimum 2 years experience in healthcare scheduling or patient coordination
- Proficiency with electronic health records (Epic, Cerner, or similar EMR systems)
- Exceptional organizational skills with ability to manage competing priorities
- Strong communication skills with demonstrated ability to resolve conflicts diplomatically
- High school diploma required; associate's degree in healthcare administration preferred
- Remote work setup with reliable high-speed internet and dedicated workspace
- Ability to work flexible hours including occasional evenings to accommodate patient needs