Job Description
Join Fresno's fastest-growing SaaS company as a Remote Senior Customer Success Manager! We're seeking a strategic leader to drive client retention and growth while enjoying the flexibility of full-time remote work. This premium role offers competitive compensation, comprehensive benefits, and the opportunity to make a tangible impact on our clients' success.
Our ideal candidate thrives in remote environments, possesses exceptional relationship-building skills, and has a proven track record of exceeding retention targets. You'll collaborate with cross-functional teams while maintaining full autonomy in your daily work.
Why join us? • 100% remote work with flexible hours
• Health, dental, and vision insurance
• $5,000 annual professional development stipend
• Quarterly performance bonuses
• Collaborative virtual team culture
Responsibilities
- Develop and execute personalized success plans for enterprise clients
- Identify expansion opportunities and upsell strategies
- Conduct quarterly business reviews with key stakeholders
- Collaborate with product team to relay client feedback
- Maintain 95%+ client satisfaction scores
- Lead onboarding process for new enterprise accounts
- Analyze usage data to drive adoption and reduce churn
Qualifications
- 5+ years in customer success/account management
- SaaS industry experience required
- Proven ability to manage enterprise accounts
- Exceptional written and verbal communication skills
- Proficiency in CRM platforms (Salesforce preferred)
- Experience with data analysis tools (Tableau/Power BI)
- Remote work experience with demonstrated self-discipline