Job Description
Join TechFlow Solutions as a Remote Senior Customer Support Specialist and revolutionize how we serve our clients! We provide all necessary equipment, including a high-performance laptop, dual monitors, noise-canceling headset, and ergonomic desk setup – so you can focus on delivering exceptional support from the comfort of your Denver home. Enjoy a competitive salary, comprehensive benefits package, and the flexibility of 100% remote work while making a tangible impact on our customers' success.
Responsibilities
- Resolve complex technical and billing inquiries via phone, email, and chat
- Document cases in CRM with detailed notes and resolution steps
- Collaborate with engineering teams to escalate critical issues
- Train junior support staff on troubleshooting methodologies
- Analyze support metrics to identify process improvement opportunities
- Conduct quarterly customer satisfaction reviews
Qualifications
- 5+ years in technical customer support or SaaS environments
- Expertise in CRM systems (Salesforce preferred)
- Proficient in troubleshooting cloud platforms and APIs
- Certification in ITIL or similar framework
- Exceptional written and verbal communication skills
- Proven ability to de-escalate high-stress situations
- Experience working remotely with self-discipline