Job Description
Join our dynamic remote team as a Senior IT Support Specialist and revolutionize how businesses operate from home! We're urgently hiring tech-savvy professionals in Fresno, CA to deliver cutting-edge IT solutions to clients nationwide. This fully remote role offers competitive compensation, flexible hours, and growth opportunities in a fast-paced environment. If you're passionate about resolving complex technical challenges and delivering exceptional remote service, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Implement cybersecurity protocols and conduct vulnerability assessments
- Manage cloud infrastructure including AWS and Microsoft Azure environments
- Provide technical training to non-technical staff through virtual sessions
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on system integration projects
Qualifications
- Bachelor's degree in Computer Science or related field
- 5+ years of experience in remote IT support
- CompTIA Security+ and AWS Certified Cloud Practitioner certifications
- Proficiency in Jira, Zendesk, and remote desktop protocols
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Experience with SaaS platforms and CRM systems