Job Description
Join our dynamic team as a Remote Senior IT Support Specialist! This 100% work-from-home opportunity offers competitive compensation, comprehensive benefits, and career growth. Based in Jacksonville, FL, you'll provide critical technical support to clients nationwide while enjoying the flexibility of remote work. Urgent hiring for immediate start!
Responsibilities
- Deliver remote technical support for hardware, software, and network issues via phone, chat, and email
- Manage and resolve complex IT infrastructure problems with minimal supervision
- Document all support tickets and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement system improvements
- Proactively monitor systems to prevent potential disruptions
- Train junior support staff on best practices and troubleshooting techniques
- Ensure compliance with security protocols and data protection standards
Qualifications
- 5+ years of experience in IT support/help desk environments
- Expertise in Windows OS, Microsoft 365, and cloud platforms (Azure/AWS)
- Strong networking knowledge including VPN, DNS, and firewalls
- Certifications (CompTIA A+/Network+, Microsoft 365 Certified)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Valid US driver's license and reliable internet connection