Job Description
Launch your IT career with our comprehensive paid training program! Orlando Tech Solutions Inc. is seeking motivated Remote Tech Support Associates to join our dynamic team in sunny Orlando, FL. No prior experience required – we provide all training needed to excel in technical troubleshooting, customer service, and system diagnostics. Enjoy flexible remote work while gaining industry-recognized certifications and competitive benefits including health insurance, 401k matching, and career advancement opportunities.
Join our award-winning team where innovation meets work-life balance. We foster a collaborative culture focused on growth, recognition, and cutting-edge technology. This is your gateway to a stable, future-proof career in the thriving tech sector of Central Florida.
Responsibilities
- Provide exceptional remote technical support for hardware, software, and network issues
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with cross-functional teams to resolve complex technical escalations
- Conduct system diagnostics and implement security protocols
- Maintain high customer satisfaction through clear communication and empathy
- Participate in ongoing training to master new technologies and tools
- Support cloud-based platforms and virtual environments
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Self-motivated with ability to work independently in remote setting
- Customer service mindset with patience and adaptability
- Willingness to obtain CompTIA A+ certification during training
- Reliable high-speed internet connection at home