Job Description
Join TechSolutions Inc., Milwaukee's leading remote-first IT innovator! We're seeking a passionate Remote Tech Support Specialist to deliver exceptional customer experiences from anywhere in the Milwaukee area. Enjoy flexible work hours, competitive benefits, and the opportunity to solve complex technical challenges while supporting our growing client base. Be part of a collaborative team that values work-life balance and professional growth.
Responsibilities
- Diagnose and resolve hardware/software issues via remote tools
- Provide Tier 2/3 support for enterprise systems and cloud infrastructure
- Document troubleshooting steps and maintain knowledge base articles
- Collaborate with cross-functional teams on system improvements
- Monitor ticket queues and maintain SLA compliance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years in remote IT support or help desk roles
- Expertise in Windows/macOS/Linux troubleshooting
- CCNA/CompTIA A+ certification or equivalent
- Experience with Zendesk, Jira, or similar ticketing systems
- Strong communication skills with technical/non-technical audiences
- Ability to work independently with minimal supervision
- Valid Wisconsin driver's license for occasional on-site visits