Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital experience. We're seeking a tech-savvy professional to deliver exceptional remote support from the comfort of your home office. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our innovative San Francisco-based tech ecosystem. If you're passionate about solving complex technical challenges and thrive in remote work environments, apply today to join our dynamic team.
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and remote desktop tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Document all interactions and resolutions in Zendesk ticketing system
- Collaborate with engineering teams on complex infrastructure problems
- Develop and maintain technical documentation and troubleshooting guides
- Conduct virtual onboarding sessions for new clients
Qualifications
- 3+ years of enterprise-level IT support experience
- Expertise in Active Directory, VPN configurations, and cloud platforms
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency with remote access tools (TeamViewer, AnyDesk)
- Strong analytical and problem-solving abilities
- Excellent written/verbal communication skills
- Experience with ITIL processes preferred