Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a tech-savvy professional to deliver exceptional remote support to our diverse client base. Enjoy the flexibility of part-time remote work while making a tangible impact on user satisfaction and system reliability. This role offers growth opportunities in a dynamic tech environment with competitive compensation and cutting-edge tools.
What You'll Love:
- Flexible remote work schedule (20-30 hours/week)
- Competitive hourly rate with performance bonuses
- Cutting-edge tech stack and training resources
- Collaborative culture with virtual team events
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 technical support for Windows/macOS systems
- Manage ticket queues with SLA compliance and prioritization
- Document resolutions and maintain knowledge base articles
- Collaborate with senior engineers on complex escalations
- Conduct remote system configurations and deployments
- Deliver exceptional customer service with empathy and patience
Qualifications
- 2+ years of remote tech support experience
- Proficiency in troubleshooting OS, network, and connectivity issues
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+/Network+ or equivalent certifications
- Strong written communication skills for documentation
- Ability to work independently with minimal supervision
- High-speed home internet and quiet workspace
- Authorization to work in the United States