Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and revolutionize how we empower businesses across Louisiana! We're seeking a passionate problem-solver to deliver exceptional technical assistance to our diverse client base. Enjoy full remote flexibility while making tangible impacts in a dynamic, growth-oriented environment. Why join us? Competitive compensation, comprehensive health benefits, professional development stipends, and a culture that celebrates innovation and work-life balance.
Responsibilities
- Diagnose and resolve complex hardware/software issues via phone, chat, and remote desktop tools
- Implement cybersecurity protocols and conduct system vulnerability assessments
- Document troubleshooting processes and create knowledge base articles for team scalability
- Collaborate with cross-functional teams to resolve escalated technical challenges
- Proactively monitor system performance and recommend preventive maintenance solutions
- Train end-users on new technologies and optimize system configurations
Qualifications
- 3+ years of technical support experience with Windows/macOS environments
- CompTIA A+ or equivalent certification (e.g., Google IT Support)
- Proficiency in remote support tools (e.g., TeamViewer, AnyDesk)
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication skills with customer-first mindset
- Ability to work independently with minimal supervision in remote setting
- Experience with ticketing systems (ServiceNow, Zendesk) preferred