Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Lincoln, NE! We're seeking tech-savvy professionals to deliver exceptional remote customer support across Nebraska. Enjoy flexible work-from-home arrangements with competitive compensation and growth opportunities. As a key player in our service delivery, you'll resolve technical issues while building lasting client relationships. Our culture values innovation, collaboration, and work-life balance.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2-3 support for enterprise systems and cloud platforms
- Document troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams on complex incident resolution
- Maintain SLAs and customer satisfaction metrics
- Train end-users on cybersecurity best practices
- Implement proactive monitoring and maintenance protocols
Qualifications
- 3+ years of remote IT support experience
- CompTIA Network+ or equivalent certification
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Strong diagnostic skills for network and endpoint issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently with minimal supervision