Job Description
Join InnovateTech Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a tech-savvy professional to provide exceptional remote support to our NYC-based clients. Enjoy the flexibility of working from anywhere while making a tangible impact on our clients' success. With competitive benefits and growth opportunities, this is your chance to thrive in a dynamic, forward-thinking environment.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Flexible working hours
- Latest tech equipment provided
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide exceptional customer service across multiple platforms (phone, chat, email)
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with IT teams to escalate complex technical issues
- Conduct system updates and security patches for client environments
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- Expertise in Windows/macOS troubleshooting and networking
- CompTIA A+ or equivalent certification required
- Strong communication and problem-solving skills
- Experience with ticketing systems (ServiceNow, Jira)
- Familiarity with cloud platforms (AWS, Azure, GCP)
- Bachelor's degree in IT or related field preferred
- Ability to work independently and manage time effectively