Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero of our clients' digital experiences. We're seeking tech-savvy professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling while making tangible impact in a fast-growing tech environment.
Our ideal candidate thrives in remote settings, excels at diagnosing complex issues, and possesses outstanding communication skills. This part-time role (20-25 hrs/week) offers competitive compensation and opportunities for skill development in cloud technologies and cybersecurity.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and chat for diverse client systems
- Diagnose and resolve hardware/software issues including OS, networks, and cloud applications
- Document cases thoroughly using ticketing systems (Zendesk/Jira)
- Escalate complex issues to senior engineers with detailed context
- Conduct remote system installations and configuration updates
- Develop troubleshooting guides and knowledge base articles
- Maintain security protocols during all support interactions
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency with Windows, macOS, and mobile OS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+, Google IT Support, or equivalent)
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems and remote access tools
- High-speed internet connection required (minimum 50 Mbps)