Job Description
We are looking for a dedicated Remote Tech Support Specialist to join our growing team based in Memphis, TN. In this role, you will be the first point of contact for our clients, resolving technical issues and ensuring a seamless digital experience. We offer a highly competitive salary package and a fully remote work environment.
Key Benefits:
- Highly competitive salary ($65k - $85k).
- 100% Remote work flexibility.
- Comprehensive health, dental, and vision insurance.
- Flexible PTO and paid holidays.
- Career growth and certification reimbursement.
If you are a problem-solver with a passion for technology, we invite you to apply.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Document all troubleshooting steps and resolutions in our CRM system.
- Maintain a high level of customer satisfaction through clear communication.
- Collaborate with the IT department to escalate complex technical issues.
- Stay updated on the latest technology trends and company products.
Qualifications
- Minimum of 2 years of experience in IT support or help desk roles.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote setting.
- Relevant certifications (CompTIA A+, Network+) are preferred.
- High school diploma or equivalent; Bachelor’s degree is a plus.