Job Description
Join NexGen Tech Solutions and transform your career with a remote tech support role offering weekly pay in Newark, NJ! We're seeking passionate tech enthusiasts to deliver exceptional customer support while enjoying the flexibility of remote work. This is your opportunity to work with cutting-edge technologies, solve complex challenges, and receive consistent compensation every week. Our competitive benefits package includes professional development stipends and flexible scheduling. Apply today to become part of a dynamic team dedicated to innovation and customer excellence!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, OS, and application problems
- Install, configure, and maintain virtual desktop environments
- Document all support interactions and resolutions in ticketing systems
- Collaborate with Tier 2 engineers for complex issue escalation
- Conduct remote system diagnostics and preventive maintenance
- Maintain security protocols and data protection standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of technical support experience in remote environments
- Proficiency in Windows OS, networking fundamentals, and cloud platforms
- CompTIA A+ or equivalent certification required
- Strong diagnostic skills and customer communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Reliable high-speed internet and dedicated workspace
- Ability to work independently with minimal supervision