Job Description
Join TechFlow Solutions as a Remote Tech Support Specialist and become a critical part of our award-winning IT team. We're seeking tech-savvy professionals to deliver exceptional customer experiences while working from the comfort of your Miami home. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits including health insurance and 401k matching. This is your opportunity to grow your career with a forward-thinking company committed to innovation and employee development.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional customer support across multiple platforms (phone, chat, email)
- Document technical solutions in our ticketing system with precision
- Collaborate with senior engineers on complex network and security incidents
- Train users on best practices for data protection and system usage
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in remote technical support
- Proficiency with Windows/macOS and networking fundamentals
- CompTIA A+ or equivalent certification required
- Strong written and verbal communication skills
- Experience with ticketing systems (Jira, Zendesk, ServiceNow)
- Ability to troubleshoot VPN, cloud services, and mobile devices
- Customer service mindset with problem-solving aptitude