Job Description
Join NexusTech Solutions as a Remote Tech Support Specialist and become the backbone of our clients' digital success! We're seeking a tech-savvy professional to deliver exceptional remote IT support to diverse clients across the tristate area. Enjoy the flexibility of remote work while making a tangible impact in Jersey City's thriving tech ecosystem. Our competitive package includes comprehensive benefits, professional development stipends, and a collaborative virtual environment where innovation thrives.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS, network connectivity, and cloud platforms via remote tools
- Provide Tier 1-2 support for enterprise clients, including software installations, security protocols, and hardware troubleshooting
- Document all interactions using Zendesk with detailed ticket histories and resolution metrics
- Collaborate with senior engineers on escalated cases involving network infrastructure and system integrations
- Conduct proactive system health checks and optimize performance for 50+ remote clients
- Train clients on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of remote IT support experience with SaaS, VPN, and remote desktop technologies
- CompTIA A+/Network+ certification or equivalent enterprise support credentials
- Expertise in troubleshooting Windows 10/11, macOS, iOS, and Android ecosystems
- Proficiency with ticketing systems (Zendesk, Jira) and remote access tools (TeamViewer, AnyDesk)
- Strong analytical skills with ability to debug network issues via CLI and Wireshark
- Excellent written/verbal communication for technical documentation and client training
- Ability to work flexible hours including occasional weekend on-call rotations