Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Anchorage, AK! We're seeking a customer-focused professional to deliver exceptional technical assistance to clients across the United States. Enjoy flexible remote work while making a tangible impact in a growing tech company with competitive benefits and career growth opportunities.
Why You'll Love Working With Us:
- 100% remote work environment with flexible hours
- Comprehensive health, dental, and vision insurance
- Professional development stipend and certification support
- Collaborative team culture with virtual social events
- Performance-based quarterly bonuses
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote desktop
- Provide step-by-step guidance to users troubleshooting complex technical problems
- Document all interactions and resolutions in ticketing systems (ServiceNow/Jira)
- Escalate complex issues to senior engineers with detailed documentation
- Conduct remote system configurations and software installations
- Collaborate with cross-functional teams to improve support workflows
- Maintain up-to-date knowledge of IT security protocols and best practices
Qualifications
- 3+ years of experience in technical support/help desk roles
- Proficiency in Windows/macOS/Linux operating systems and networking fundamentals
- Experience with remote support tools (TeamViewer, AnyDesk, or similar)
- CompTIA A+ or equivalent certification preferred
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with customer-first mindset
- Ability to work independently and manage multiple priorities
- High-speed home internet connection required