Job Description
We are urgently hiring a dedicated Remote Tech Support Specialist to join our team in Anchorage, Alaska. If you thrive in a fast-paced environment and love solving complex technical problems for others, this is your chance to advance your career from home.
As a key member of our IT team, you will ensure our clients receive top-tier service by resolving technical issues efficiently. We offer a competitive salary, flexible remote hours, and comprehensive benefits. Apply today to become part of the Alaska Connect family!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and update operating systems and applications for remote users.
- Maintain accurate and detailed records of all support tickets and interactions.
- Escalate complex technical issues to senior engineers when necessary.
- Stay current with emerging technologies and internal product updates.
Qualifications
- High school diploma or GED; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or a helpdesk role.
- Strong knowledge of Microsoft Office Suite and Windows/macOS operating systems.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently in a remote setting with minimal supervision.
- Problem-solving mindset with a patient and professional demeanor.