Job Description
Join our dynamic team as a Remote Tech Support Specialist with equipment provided! We're urgently hiring talented professionals in Albuquerque, NM to deliver exceptional customer service from home. Enjoy the flexibility of remote work while using our premium tech setup.
Why Nexus Solutions? We invest in our people! Receive a fully equipped home office including high-performance laptop, dual monitors, headset, and ergonomic furniture. Competitive salary, comprehensive benefits, and career advancement opportunities await.
Responsibilities
- Resolve technical issues via phone, chat, and remote desktop support
- Install and configure company-provided hardware/software systems
- Document troubleshooting steps and maintain accurate case logs
- Collaborate with cross-functional teams to resolve complex issues
- Train users on new technologies and best practices
- Monitor system performance and proactively address potential problems
Qualifications
- 3+ years in IT support or customer service role
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- CompTIA A+ or equivalent certification preferred
- Exceptional communication and problem-solving skills
- Ability to work independently in a remote environment
- High-speed internet access (company provides all other equipment)
- Valid New Mexico driver's license (for occasional on-site visits)