Job Description
Join TechSolutions Pro as a Remote Tech Support Specialist and revolutionize how we deliver seamless IT assistance from Memphis! We provide all necessary equipment – including laptops, peripherals, and software – so you can focus on resolving technical challenges. Enjoy the flexibility of remote work while supporting our growing client base with enterprise-level expertise. This role offers competitive compensation, comprehensive benefits, and career growth in a dynamic tech environment.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 2/3 support for cloud platforms, networking, and cybersecurity
- Document incidents and maintain detailed knowledge base articles
- Collaborate with cross-functional teams to implement solutions
- Monitor system performance and proactively address vulnerabilities
- Train end-users on best practices for digital security
- Participate in after-hours rotation for critical system support
Qualifications
- 3+ years in remote IT support or help desk roles
- Expertise in Windows/macOS, Active Directory, and cloud services
- CompTIA A+/Network+ or equivalent certifications required
- Experience with ticketing systems (ServiceNow, Jira)
- Strong diagnostic and troubleshooting skills
- Excellent written/verbal communication abilities
- Ability to work independently with minimal supervision
- Must be located in Memphis, TN metro area