Job Description
Join ConnectSphere Technologies' award-winning remote tech support team and revolutionize digital experiences from home! We provide all necessary equipment including high-performance laptop, dual monitors, and peripherals – no setup costs required. As a key member of our Irvine-based virtual team, you'll deliver enterprise-level technical support to Fortune 500 clients while enjoying unmatched work-life balance.
Why ConnectSphere? Our remote-first culture offers competitive benefits, professional development stipends, and monthly virtual team-building events. Work alongside industry experts in a collaborative environment that values innovation and customer obsession.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems via remote access tools
- Delicate white-glove support for C-suite executives on productivity software, security protocols, and cloud platforms
- Document solutions using ticketing systems with detailed technical specifications and preventive measures
- Collaborate with Tier 2 engineers on escalated network/infrastructure challenges
- Proactively monitor client systems to identify potential issues before they impact operations
- Conduct virtual training sessions on cybersecurity best practices and emerging technologies
Qualifications
- 3+ years enterprise-level remote tech support experience with hardware/software troubleshooting
- Expert proficiency in Active Directory, VPN configurations, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certifications or equivalent industry credentials
- Exceptional communication skills with ability to simplify complex technical concepts
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Proven track record in maintaining SLA targets and customer satisfaction scores
- Ability to work independently while thriving in virtual team environments