Job Description
Join our dynamic IT support team as a Night Shift Support Specialist with comprehensive paid training! We're seeking motivated individuals in Colorado Springs to provide critical technical support during overnight hours while developing valuable career skills. No prior experience required—our intensive 4-week training program covers everything from system diagnostics to network troubleshooting. Enjoy competitive pay, career advancement opportunities, and a supportive team environment that values your growth.
What We Offer:
- Full paid training program (value: $2,500)
- Comprehensive health benefits after 90 days
- Tuition reimbursement for certifications
- Shift differential pay (+$2/hr for night shift)
- Clear path to senior roles
Responsibilities
- Provide remote technical support to enterprise clients during night shift hours
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Document all support tickets in CRM systems with detailed resolution steps
- Collaborate with day-shift teams for seamless issue escalation
- Conduct system maintenance and updates during low-traffic periods
- Maintain security protocols for client data and access controls
- Participate in weekly training sessions to expand technical knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (Windows, macOS, networking fundamentals)
- Strong problem-solving and communication skills
- Ability to work independently during overnight hours
- Customer service mindset with patience and empathy
- Reliable transportation and punctuality
- Passion for technology and continuous learning
- Flexibility to work weekends as needed