Job Description
Join our award-winning IT team as a Remote Tech Support Specialist in Nashville! We provide all necessary equipment and offer a fully remote work environment. As a key player in our service delivery, you'll empower clients with seamless technical solutions while enjoying competitive benefits, career growth opportunities, and a supportive culture. No commute required!
Responsibilities
- Deliver exceptional remote technical support via phone, chat, and video
- Troubleshoot hardware/software issues including OS, networking, and security
- Document cases meticulously in our CRM system
- Collaborate with Tier 2/3 teams for complex escalations
- Conduct remote device setup and configuration
- Maintain high client satisfaction scores
- Train users on new technologies and best practices
Qualifications
- 3+ years of technical support experience
- CompTIA A+ or equivalent certification
- Proficiency in Windows/macOS/Linux environments
- Strong knowledge of networking fundamentals
- Excellent written and verbal communication skills
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Ability to work independently in a remote setting
- Customer-focused mindset with problem-solving aptitude