Job Description
Join our dynamic team at Phoenix Tech Solutions as a Night Shift IT Support Specialist! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. This is a critical role ensuring our global operations run smoothly while our clients rest. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a tangible impact. If you're a problem-solver with a passion for technology and thrive in overnight settings, apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Diagnose and resolve hardware/software issues including network connectivity, OS problems, and application errors
- Document all incidents, resolutions, and preventive actions in ticketing systems
- Collaborate with global support teams during handovers and complex troubleshooting
- Monitor system health and proactively address potential security threats
- Train end-users on best practices and technical solutions
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 3+ years of IT support experience with night shift or 24/7 environment exposure
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- CompTIA A+ or similar technical certification required
- Strong diagnostic skills with ability to troubleshoot complex networking issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent written/verbal communication skills with ability to explain technical concepts simply
- Ability to work independently and make sound decisions during off-hours
- Must be available for overnight shifts (10 PM - 6 AM MST)