Job Description
Join Nevada Tech Solutions and thrive in our flexible night shift support environment! We're seeking dedicated professionals to provide exceptional technical support during overnight hours while maintaining work-life balance. Enjoy competitive compensation, modern remote work options, and a culture that values your contributions. Perfect for students, parents, or anyone seeking non-traditional schedules.
Responsibilities
- Deliver 24/7 technical support via phone, chat, and remote access for enterprise clients
- Resolve hardware/software issues, network connectivity problems, and user account access
- Document ticket resolutions in CRM systems with detailed technical notes
- Collaborate with global teams during handover periods for seamless continuity
- Monitor system alerts and proactively address potential infrastructure issues
- Maintain high customer satisfaction scores through empathetic communication
Qualifications
- 1+ years of IT help desk or technical support experience
- Proficiency with Windows/macOS, networking fundamentals, and cloud platforms
- Exceptional problem-solving skills with ability to troubleshoot under pressure
- Strong written and verbal communication skills for diverse client interactions
- Availability to work flexible overnight shifts (10 PM - 6 AM)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision