Job Description
Join TechNova Solutions as a Night Shift IT Support Specialist and become a critical backbone of our 24/7 operations. This premium role offers competitive compensation and the opportunity to work in a dynamic, fast-paced environment while Oakland sleeps. You'll be the first point of contact for resolving technical issues, ensuring our systems run smoothly, and supporting our global teams. If you're a tech enthusiast who thrives in overnight settings and values work-life balance, this high-paying role is your next career move.
Responsibilities
- Monitor and resolve critical IT infrastructure issues during night hours
- Provide remote technical support to employees across multiple time zones
- Perform system updates, patches, and maintenance during off-peak hours
- Document incidents, resolutions, and knowledge base articles
- Collaborate with day-shift teams for seamless handover and continuity
- Conduct proactive system health checks and preventative maintenance
- Escalate complex issues to senior engineers with detailed documentation
Qualifications
- 3+ years of experience in IT support or system administration
- Expert knowledge of Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for hardware, software, and network issues
- CompTIA Network+ or equivalent certification required
- Ability to work independently with minimal supervision during night shifts
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Flexibility to adapt to changing priorities and emergency situations