Job Description
Join TechSolve Solutions and start your remote tech support career tomorrow! We're urgently hiring motivated specialists to serve our Anaheim-based clients. Enjoy flexible remote work while delivering exceptional IT support to businesses across Southern California. This is your chance to launch a rewarding tech career with immediate start date and competitive benefits package.
As a key member of our 24/7 support team, you'll troubleshoot hardware/software issues, manage ticket systems, and provide seamless remote assistance. We offer comprehensive training, career advancement opportunities, and a collaborative virtual environment. If you're tech-savvy and customer-focused, apply now to join our innovative team!
Responsibilities
- Diagnose and resolve complex technical issues via remote support tools
- Provide exceptional customer service via phone, chat, and email
- Manage IT service desk tickets using Zendesk and JIRA platforms
- Install, configure, and maintain Windows/macOS systems
- Document troubleshooting procedures and knowledge base articles
- Collaborate with network engineers on infrastructure support
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Minimum 1 year IT support experience or relevant certification
- Proficiency in Windows OS, networking fundamentals, and cloud services
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent written/verbal communication abilities
- Experience with remote desktop tools (TeamViewer, AnyDesk)
- Customer service mindset with problem-solving aptitude
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ certification preferred