Job Description
Join our dynamic team as a Part-Time Night Shift Support Specialist in Fort Wayne, IN! We're seeking dedicated professionals to provide exceptional technical support during evening hours. This role offers competitive compensation, flexible scheduling, and the opportunity to work with cutting-edge technology while maintaining work-life balance. If you thrive in fast-paced environments and enjoy helping others solve complex problems, this is your chance to make an impact.
Responsibilities
- Provide 24/7 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues using remote access tools
- Document support tickets with detailed technical notes and resolution steps
- Collaborate with cross-functional teams during critical incident escalations
- Monitor system health and proactively address potential outages
- Train users on new technologies and best practices
- Maintain strict confidentiality of client data and security protocols
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in technical support or helpdesk environment
- Proficiency with Windows OS, networking fundamentals, and cloud platforms
- Strong problem-solving skills with ability to troubleshoot under pressure
- Excellent written and verbal communication abilities
- Availability to work flexible night shifts (10 PM - 6 AM)
- CompTIA A+ or similar certification strongly preferred
- Experience with ticketing systems (ServiceNow, Jira)