Job Description
Join our dynamic team as a Full-Time Remote Tech Support Specialist in Buffalo, NY! We're seeking a tech-savvy professional to deliver exceptional remote IT support to our clients. Enjoy the flexibility of working from home while making a real impact in the tech industry. Our collaborative environment offers growth opportunities and competitive benefits.
Why Join Us?
- 100% remote work flexibility
- Comprehensive health and wellness package
- Professional development stipend
- Cutting-edge technology tools
- Supportive team culture
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, chat, and email
- Troubleshoot and resolve complex system problems for enterprise clients
- Document all interactions, resolutions, and processes in our CRM system
- Collaborate with Tier 2 and engineering teams for escalated issues
- Conduct remote system installations, configurations, and maintenance
- Develop and maintain technical documentation and knowledge base articles
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in remote IT support or help desk roles
- Proficiency with Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills with hardware and software issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- CompTIA A+ or similar certification preferred
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office space