Job Description
Join our award-winning tech team as a Senior Remote Tech Support Specialist in the heart of New York City! We're seeking a passionate problem-solver to deliver world-class technical assistance to our global client base. Enjoy the flexibility of remote work while advancing your career with industry-leading training and competitive benefits. Why you'll love this role: Collaborate with innovative teams, tackle cutting-edge challenges, and grow your expertise in cloud infrastructure and cybersecurity. What we offer: Comprehensive health plans, 401(k) matching, unlimited PTO, and professional development stipends. Ready to transform your career? Apply today!
Responsibilities
- Diagnose and resolve complex technical issues across Windows, macOS, and Linux systems
- Provide Tier 3 support for cloud infrastructure (AWS/Azure) and SaaS applications
- Document troubleshooting processes and create knowledge base articles
- Collaborate with development teams to identify and resolve recurring issues
- Mentor junior support staff and conduct technical training sessions
- Implement security protocols and maintain compliance with industry standards
- Monitor system performance using tools like SolarWinds and Datadog
Qualifications
- 5+ years of experience in enterprise-level technical support
- Expert knowledge of network troubleshooting (TCP/IP, DNS, DHCP)
- CCNA or CompTIA Security+ certification required
- Proficiency in scripting (Python, PowerShell, Bash)
- Experience with ticketing systems (ServiceNow, Jira)
- Strong written and verbal communication skills
- Ability to work independently in a remote environment
- Bachelor's degree in Computer Science or related field