Job Description
Join Alaska Tech Solutions as a Part-Time Remote Tech Support Specialist and become the digital lifeline for our clients across the Last Frontier! We're seeking a tech-savvy professional to deliver exceptional remote support services while enjoying Anchorage's unique lifestyle. This flexible role (20-30 hours/week) combines cutting-edge technology with Alaskan charm, offering competitive compensation and the freedom to work from anywhere in Alaska. Perfect for tech enthusiasts seeking work-life balance!
Our ideal candidate thrives in remote environments, possesses deep troubleshooting expertise, and shares our commitment to bridging Alaska's digital divide. Enjoy competitive benefits including paid training, flexible scheduling, and opportunities for career advancement in one of America's most vibrant tech communities.
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Troubleshoot and resolve network connectivity, OS, and application problems
- Install, configure, and maintain remote access systems and security protocols
- Document support tickets and maintain detailed technical documentation
- Collaborate with IT teams to resolve complex system issues
- Train users on cybersecurity best practices and new technologies
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of technical support experience in remote/hybrid environments
- Expertise in Windows/macOS/Linux operating systems and networking fundamentals
- CompTIA A+/Network+ certification or equivalent technical credentials
- Strong diagnostic skills with ability to troubleshoot complex technical issues
- Excellent written and verbal communication skills
- Proficient with remote support tools (TeamViewer, AnyConnect, etc.)
- Ability to work independently with minimal supervision
- Alaska residency required for timezone alignment