Job Description
Join TechGuard Solutions Inc. as a Night Shift Support Specialist and earn a $2,500 sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during our critical overnight hours. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in Los Angeles' thriving tech sector. Immediate openings available!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/macOS environments
- Document incident reports using ServiceNow with precise technical details
- Collaborate with global support teams to resolve escalated issues
- Monitor system alerts and proactively address potential infrastructure failures
- Conduct routine maintenance tasks on servers and networking equipment
Qualifications
- 2+ years of IT support experience in night shift environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN configurations, and cloud platforms
- Strong analytical skills with ability to diagnose complex technical issues
- Excellent written/verbal communication for cross-team collaboration
- Ability to work independently with minimal supervision during overnight hours