Job Description
Join TechNexus Solutions and kickstart your IT career with our comprehensive paid training program! We're seeking motivated Remote Tech Support Specialists to provide exceptional technical assistance to clients across New York and beyond. Enjoy the flexibility of remote work while receiving industry-leading training in networking, security, and cloud technologies. Our collaborative culture offers growth opportunities into advanced IT roles, with competitive compensation and full benefits.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage customer accounts with CRM systems and maintain SLA compliance
- Document troubleshooting processes and contribute to knowledge base
- Collaborate with senior engineers on complex escalations
- Participate in ongoing training modules to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic familiarity with computer hardware and software troubleshooting
- Strong problem-solving and communication skills
- Ability to work independently in a remote setting
- Customer service experience or technical aptitude
- Willingness to complete paid certification training program