Job Description
Join TechSolutions Inc., a leading provider of cutting-edge IT solutions, as a Part-Time Remote Tech Support Specialist. We're seeking a tech-savvy professional to deliver exceptional support to our clients across San Diego. Enjoy flexible hours, competitive pay, and a collaborative virtual environment while making a real impact in the tech industry.
Responsibilities
- Provide remote technical support for hardware, software, and network issues via phone, email, and chat
- Troubleshoot and resolve system malfunctions, including OS crashes, connectivity problems, and application errors
- Document all support interactions using ticketing systems like Zendesk or Jira
- Escalate complex issues to senior engineers with detailed diagnostic reports
- Conduct remote system installations and configurations for new clients
- Maintain knowledge base articles and troubleshooting guides
- Collaborate with cross-functional teams to improve support workflows
Qualifications
- 2+ years of experience in technical support or help desk roles
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Excellent written and verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- CompTIA A+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Strong problem-solving and customer service orientation
- Reliable high-speed internet connection